FAQ

Frequently asked questions

Read our FAQ for answers to all your questions.

DR assistance

During the warranty period, if a production defect occurs, it will be repaired by an authorised DR workshop, without any charge for parts and/or labour.

The entire DR Service Network is at your disposal, find your nearest workshop.

For the warranty to be valid, extraordinary maintenance work must be carried out atDR’s Authorised Repairer Network.

You can request this free of charge from our customer service department by sending an email to servizioclienti@drautomobiles.it simply providing the vehicle’s registration number and/or chassis.

ACI Global/DR Automobiles convention

In automatico al momento dell’immatricolazione del veicolo.

A COURTESY VEHICLE may be requested within 15 days of the vehicle’s actual recovery for a maximum period of 8 days, which cannot be extended.

For DR customers there is the DR Assistance service, managed in collaboration with ACI Global Italia, which guarantees a range of services and benefits, including towing the vehicle, courtesy car, car repatriation, medical assistance, legal protection, etc., which can be used both in Italy and abroad. Find out more about roadside assistance.

In the event of vehicle breakdown, roadside assistance and all related services can be activated via the toll-free number 800 000 116 by communicating the ACI code associated with your vehicle.

The ACI code can be found on the ACI Global Italia card that is sent to the vehicle owner, represented by the card number. It is also possible to find the code through customer service, by telephone on 0865 1998320 or by email servizioclienti@drautomobiles.it, as the manufacturer receives the codes for information purposes; it can also be found through the relevant dealership (if it has access to ISERVICE).

The ACI code is generated directly by ACI Global Italia, which takes care of sending the relevant card to the vehicle owner. The ACI code is valid for one year and will be generated as many times as the number of years of warranty recognised on the vehicle.

In the course of the membership year, two roadside assistance services are available. The service is free of charge at the nearest DR workshop within 50 km.

Only with towing and labour exceeding 6 hours is it possible to access ancillary services, i.e. alternatively courtesy car, return of the car, shipment of spare parts, etc.

Electric

Electric cars do not produce harmful exhaust emissions, but can have an environmental impact throughout their life cycle, which includes production, use and disposal. CO2 emissions depend mainly on the source of electricity used to recharge the batteries. If the energy comes from renewable sources, emissions are very low or zero. If, on the other hand, the energy comes from fossil sources, emissions are higher.

Electric motors in cars are actually quieter than internal combustion engines, as they do not need combustion chambers, pistons, connecting rods and other mechanical parts that generate noise and vibration. Furthermore, electric motors do not need to change gears, which eliminates gear and clutch noise. On the road, the electric car drives smoothly, snappily and completely silently, especially at low speeds.

Yes, motor oil is absent in electric vehicles. This is because electric vehicles do not have an internal combustion engine, but an electric motor that has only one moving part, the rotor, supported by ball bearings. The electric motor does not produce corrosive chemical compounds, does not need friction, and does not generate much heat. Therefore, it does not need motor oil to lubricate, cool or protect its components.

Electric motors are more efficient than internal combustion engines because they have a higher energy conversion rate and fewer friction and heat losses. Internal combustion engines have a maximum efficiency of around 35%, while electric motors are over 90%. This means they are much more efficient and having fewer moving parts they are also much more reliable because they do not need to change gear ratios, reducing mechanical and hydraulic friction.

The battery life of cars with dedicated electric traction batteries depends on various factors, including the type of chemistry, capacity, number of charging cycles, charging mode, temperature and driving style.

The charging time depends on the ratio of the battery capacity to the power of the charging infrastructure or single-phase charging cable provided by the manufacturer, depending on the type of current used. However, the actual charging time may vary depending on the actual energy availability of the charging infrastructure and the charging curve of the battery, which is not linear but decreases as the battery approaches full charge.

Electric car batteries are disposed of and recycled through different processes, depending on their state and composition. There are two main options: reuse or material recovery. Reuse consists of using spent batteries for other applications that require less residual capacity, such as domestic or industrial energy storage. This solution extends the life of the batteries and reduces disposal costs.

Electric car batteries are generally not considered dangerous. In the event of an accident, the safety systems of electric cars are designed to automatically disconnect the battery to isolate it electrically.

Electric motors have constant torque and lower maintenance than combustion engines, because they consist of few moving parts, produce no exhaust emissions, require no lubrication and are controlled by an inverter that regulates the current.

It depends. Home charging does not necessarily damage the battery less than fast charging, but it depends on various factors, including battery type, charge level, temperature, current and voltage. In general, fast charging can cause greater thermal and chemical stress on the battery, reducing its life and capacity. However, fast charging is not always harmful if it is done in a smart and controlled manner, e.g. by avoiding charging the battery above 80% or below 20%, or exposing it to extreme temperatures. Moreover, modern batteries are equipped with management systems that optimise charging and protect their health.

Yes, the braking of electric cars is regenerative, at least in part. This means that when braking or decelerating, the electric motor works like a generator and converts the vehicle’s kinetic energy into electrical energy, which is then stored in the battery. This recovers some of the energy that would otherwise be lost in the form of heat from conventional brakes. Regenerative braking, however, is not sufficient to bring the vehicle to a complete standstill, so it complements the mechanical braking system, which only kicks in when the brake pedal is pressed harder or in an emergency. the braking system therefore tends to wear less than conventional vehicles because they are subjected to less frequent and less intense use. This also leads to lower maintenance costs and increased driving safety.

How often an electric car battery should be recharged depends on several factors, including the type of car, the type of charging technology used, the level of charge and driving habits. There is no fixed rule, but for most drivers, two to three times a week is sufficient. However, it is good to avoid completely discharging the battery as this can reduce its service life and capacity.

Yes, winter and low outside temperatures reduce the range of electric cars. This is because the cold affects the physical characteristics of the battery electrolyte, which is liquid, and decreases the currents that are delivered or flow through the cells. In addition, cold reduces the efficiency of the energy regeneration system during braking and increases energy consumption for heating the passenger compartment. Tips for preserving autonomy during the winter months are to park the car in a sheltered, covered place if possible to prevent the battery from getting too cold and to avoid discharging it completely.

Electric motors and batteries can overcharge or overheat, but they have protection and management systems. One must follow the manufacturer’s instructions and take care to use only compatible charging cables.

Warranty

5 years (60 months) or 100,000 km, whichever comes first, with unlimited mileage in the first two years.

No activation is necessary, it starts automatically when the vehicle is registered.

The guarantee does not cover the normal deterioration of components subject to wear and tear such as, for example, tyres, friction materials, etc. and components subject to replacement for normal maintenance such as filters, spark plugs, etc.

after the first two years from the date of registration of the vehicle, in the event of sale and subsequent transfer of ownership of the vehicle. It lapses if maintenance work on the vehicle is carried out by non-authorised DR repairers during the first five years. Find your nearest authorised workshop.

At the entire DR Service Network, find your nearest workshop.

LPG

The DR motorisation is equipped with all the indispensable safety elements, in full compliance with current regulations, to ensure an optimal level of safety. The system is installed directly in our factory in Macchia d’Isernia.

LPG gas is free of benzene and lead that are harmful to the environment and health. It is colourless and non-toxic. Since it is stored in the liquid phase, the tank does not require high pressure, measured between 5 and 30 bar. Therefore, LPG is an absolutely safe fuel.

Certainly and without limitations. DR engines adhere to the 2001 international standard (R67-01), which requires LPG cars to be equipped with a safety valve. Therefore, you can park anywhere without any restrictions.

In fact, the fuel tank is placed in the spare wheel well, without impacting the available space. As a result, the qualities of spaciousness and versatility of our vehicles remain intact.

The cleaner combustion associated with this technology allows the engine oil to retain its properties for a longer period. In addition, the higher octane of LPG helps reduce engine vibration.

LPG-fuelled vehicles are exempt from traffic blocks (unless the municipality indicates otherwise), we recommend checking the regulations of your municipality.

In Europe, one in four petrol stations offer LPG as a refuelling option. In case you want to plan your trips in advance, there are various apps that allow you to easily locate petrol stations that provide LPG. And in case you can’t find LPG, remember that your car can also run on petrol alone.

Certainly! The use of LPG gas, due to its chemical nature, allows a reduction in CO2 emissions produced, compared to those generated by a petrol engine. This difference leads to an overall improvement in the carbon footprint in favor of LPG.

The periodic checks scheduled for cars with LPG engines are identical to those required for petrol vehicles. In practical terms, this means you can service it every 15,000km or annually. Italian law does not require any revision of the LPG system but the simple replacement of the cylinders every 10 years.

Routine maintenance

The fast check must be carried out at 5,000 km or within 6 months of registration. In the event that the oil change is carried out at the same time during the fast check, the first useful service can be carried out after 20,000 actual km or within one year of the fast check. If the oil is not changed at the same time during the fast check, the first service must be carried out after 15,000 km or within one year of the fast check.

Based on the Monti Decree (regulation no. 1400/2002/EC and subsequent no. 461/2010/EC), ordinary maintenance interventions can be carried out at any workshop, even unauthorized ones, this does not imply the inapplicability of the Legal Warranty – 2 years or 24 months – required by law, as long as the methods (original spare parts, installation methods, etc.) and time/mileage intervals established by the parent company are respected.
However, for the purposes of the Conventional Warranty – 5 years (60 months) or 100,000 km – all maintenance interventions must be carried out at the DR Dealership.

Check the maintenance operations to be carried out in the Use and Maintenance Manual of your vehicle, in the section called “Maintenance”.

All maintenance interventions, i.e. fast checks and subsequent services, must be certified by an invoice or tax receipt made out to the owner of the vehicle.

As regards the costs to be borne during ordinary maintenance, it is not possible to provide precise feedback as the fluctuation in costs is strictly linked to the hourly labor rate of the assistance centers in your area.

Periodic maintenance interventions are to be carried out every 15,000 km or within one year of the previous service: the frequency of maintenance intervals depends on whichever occurs first. The tolerance is 1000 kilometers above or below or 20 days if the time limit is reached.

Key pin code

It is not present on our vehicles.

It is possible to go to a DR Authorized Repairer who will activate the PIN CODE request procedure free of charge.

Request management times are in the order of 4 working hours following the request

Spare parts

By visiting the Authorized dealers and workshops page. Discover the service closest to you.

Only our DR Authorized Repairers have access to the management system that allows them to forward the spare parts order to the DR after sales warehouse.

It depends on the type of order placed and the immediate availability of the requested product. For further information it is necessary to contact the authorized workshop of reference which will interface with the central warehouse.

The entire DR Assistance Network has the management system available which allows them to provide information on prices, availability and delivery times of spare parts.

Safety and accessories

ISOFIX hooks are a standardized system for attaching child seats to the car seat. These are two metal rings located between the seat and the back of the seat, to which two connectors on the base of the seat connect. In this way the seat is firmly anchored to the car body, without the need to use seat belts, reducing the risk of incorrect installation and seat oscillations. To use the ISOFIX hooks, you must check that the seat is compatible with the system.

Side airbags are safety devices that inflate in the event of a side impact, to protect the head and torso of the car’s occupants. They can be of different types, depending on the area they cover and the shape they take. Side airbags reduce the risk of serious injury or death in the event of an accident.

To install the accessory tow hook on your car, you need to follow some rules and procedures. The tow hook must be compatible with the car model, and must have an approval number.
Assembly must be carried out by an authorized DR workshop, which must issue a declaration of conformity. Finally, it will be necessary to update the car’s registration document, communicating the tow hook data to the Civil Motorization Office.
The preparation of the tow hook is foreseen for the following models:
– DR 4.0 –> 1,000 Kg
– DR 5.0 –> 1,000 Kg
– DR 6.0 –> 1,000 Kg
– DR PK 8 –> 2,000 Kg

What is the vehicle’s use and maintenance manual and where can I find it? The use and maintenance manual is a document that contains instructions for the correct use and maintenance of the vehicle. In it you will find information on the functions, the periodic checks to be carried out, ordinary and extraordinary maintenance operations, consumption and emissions. The use and maintenance manual is provided at the time of purchase of the car and must be kept carefully.

There is no spare wheel. Alternatively you can use the inflate and repair kit, present in the trunk. The kit consists of a compressor and a can with a sealant liquid that fills the hole and inflates the tire. The kit is only suitable for small punctures in the tread, not for tears or cuts. The kit allows you to continue driving to the nearest tire dealer for a repair/replacement as soon as possible, it does not represent a permanent solution.

The roof rack must be compatible with the car, where installation is permitted, to be checked in one of the DR authorized workshops. The roof rack must also comply with the weight, shape and safety limits imposed by the Highway Code. Discover the workshop closest to you.

Infotainment system

The Mirroring Screen system is provided on vehicles that do not have the APPLE CAR PLAY/ANDROID AUTO system. This function allows you to share your smartphone screen, thus being able to access all the applications downloaded onto it. For further information, consult the use and maintenance manual in the “Interior functions” section.

It is possible to view the charging status in real time in the vehicle’s infotainment. For further information, consult the use and maintenance manual in the “Infotainment” section.

The wireless charging system for the smartphone is available on the following models: DR 1.0 EV, DR 5.0 CVT, DR 6.0 CVT.

Our vehicles have the APPLE CAR PLAY/ANDROID AUTO systems which allow an easy connection via USB cable between the smartphone and the vehicle’s infotainment system. For further information, consult the use and maintenance manual in the “Interior functions” section.

N1 vehicles

– DR 4.0 1.5 MT PETROL
– DR 4.0 1.5 MT PETROL/LPG
– DR 5.0 1.5 MT PETROL
– DR 5.0 1.5 MT PETROL/LPG
– DR 5.0 1.5T CVT PETROL

A vehicle registered N1 is a vehicle intended for the transport of goods, with a maximum mass not exceeding 3.5 tonnes and at least four wheels. These are light commercial vehicles, such as vans, vans, pick-ups and some types of cars, which can be driven with a B licence.

The DR transformed into a lorry, purchased by VAT holders, allows access to the tax benefits of which we report an extract below:
– reduced ownership tax (stamp tax);
– 100% VAT deduction when purchasing the vehicle and for the management of the vehicle;
– total depreciation of the cost of the asset and consequent reduction of the taxable amount;
– civil liability insurance coverage at a lower cost than car insurance.

Still have doubts?

DR 3.0

*Messaggio pubblicitario con finalità promozionale valido fino al 30.06.2024 solo per immatricolazioni entro tale data, presso i concessionari aderenti, sullo stock disponibile in rete e presso casa madre. Iniziativa non cumulabile con altre offerte in corso. Gamma DR 3.0 MT Euro 6D Consumi: da 7,4 a 9,3 litri/100 km (ciclo combinato); Emissioni CO2: da 155 a 173 g/km. Valori omologati in base al metodo di misurazione/correlazione nel ciclo WLTP aggiornati al 07.06.2022. Gamma DR 3.0 CVT Euro 6D Consumi: da 6,5 a 8,3 litri/100 km (ciclo combinato); Emissioni CO2: da 146 a 159 g/km. Valori omologati in base al metodo di misurazione/correlazione nel ciclo WLTP aggiornati al 25.07.2023. Prezzo di listino di € 18.400 per la versione DR 3.0 MT 1.5 benzina, di € 20.400 per la versione DR 3.0 MT 1.5 benzina/GPL, di € 19.900 per la versione DR 3.0 CVT 1.5 benzina e di € 21.900 per la versione DR 3.0 CVT 1.5 benzina/GPL (comprensivo di IVA e IPT, costi d’immatricolazione esclusi), scontati rispettivamente a € 16.400, € 18.400, € 17.900 e € 19.900, grazie al contributo “Super Rottamazione di DR” di € 2.000, in caso di rottamazione di qualsiasi mezzo a motore, 4 o 2 ruote, senza vincoli di proprietà, limiti di anzianità e classe di emissioni. L’immagine della vettura è puramente indicativa.

 

DR 5.0

*Messaggio pubblicitario con finalità promozionale valido fino al 30.06.2024 solo per immatricolazioni entro tale data, presso i concessionari aderenti, sullo stock disponibile in rete e presso casa madre. Iniziativa non cumulabile con altre offerte in corso. Gamma DR 5.0 MT Euro 6E consumi: da 8,2 a 9,8 litri/100 km; emissioni CO2: da 158 a 189 g/km. Valori del ciclo combinato WLTP omologati il 30/12/2023. Gamma DR 5.0 Turbo CVT Euro 6D consumi: da 7,8 a 9,6 litri/100 km; emissioni CO2: da 160 a 175 g/km. Valori del ciclo combinato WLTP omologati il 29/10/2021. Prezzo di listino di € 19.900 per la versione DR 5.0 MT Unica 1.5 benzina, di € 21.900 per la versione DR 5.0 MT Unica 1.5 benzina/GPL, di € 23.900 per la versione DR 5.0 Turbo CVT benzina e di € 25.900 per la versione DR 5.0 Turbo CVT benzina/GPL (comprensivo di IVA e IPT, costi d’immatricolazione esclusi), scontati rispettivamente a € 17.900, € 19.900, € 21.900 e € 23.900, grazie al contributo “Super Rottamazione di DR” di € 2.000, in caso di rottamazione di qualsiasi mezzo a motore, 4 o 2 ruote, senza vincoli di proprietà, limiti di anzianità e classe di emissioni. L’immagine della vettura è puramente indicativa.

DR 6.0

*Messaggio pubblicitario con finalità promozionale valido fino al 30.06.2024 solo per immatricolazioni entro tale data, presso i concessionari aderenti, sullo stock disponibile in rete e presso casa madre. Iniziativa non cumulabile con altre offerte in corso. Gamma DR 6.0 Turbo MT Euro 6D consumi: da 7,8 a 9,8 litri/100 km; emissioni CO2: da 153 a 166 g/km. Valori del ciclo combinato WLTP omologati il 14/04/2023. Gamma DR 6.0 Turbo CVT Euro 6D consumi: da 7,8 a 9,64 litri/100 km; emissioni CO2: da 160 a 175 g/km. Valori del ciclo combinato WLTP omologati il 17/03/2022. Prezzo di listino di € 25.900 per la versione DR 6.0 MT 1.5 benzina, di € 27.900 per la versione DR 6.0 MT 1.5 benzina/GPL, di € 27.900 per la versione DR 6.0 Turbo CVT benzina e di € 29.900 per la versione DR 6.0 Turbo CVT benzina/GPL (comprensivo di IVA e IPT, costi d’immatricolazione esclusi), scontati rispettivamente a € 23.900,  € 25.900, € 25.900 e € 27.900, grazie al contributo “Super Rottamazione di DR” di € 2.000, in caso di rottamazione di qualsiasi mezzo a motore, 4 o 2 ruote, senza vincoli di proprietà, limiti di anzianità e classe di emissioni. L’immagine della vettura è puramente indicativa.